Anjouan LicensedALSI-712055, audited by QUINEL and eCOGRA
12-Minute WithdrawalsAverage processing time, up to A$91,000 per transaction
256-Bit EncryptionTLS protocol securing all player data and transactions
Three routes
Mk Casino support, three ways to a human
Pick the channel that fits the question, and you will know what to have ready before you make contact.
Got a locked account?
Chat answers inside a browser window on the site and is the quickest route for a locked login or a deposit that has not landed; typical waits sit near three minutes.
Write to [email protected] for anything that needs a paper trail, such as a bonus dispute or a statement request, and a reply usually lands within twenty-four hours.
Call +61 2 1387 4872, Australian Eastern Standard Time, for withdrawal cash-outs or verification questions; most calls are picked up in about three minutes, day or night.
Clears up identity checks, data requests and licence questions before you open a chat.
trustWhy do they need my details before helping me?+
Chat and phone staff confirm you with your full name, date of birth and the e-mail address on your account. A payment reference from a recent deposit or withdrawal settles it faster. Nobody at Mk Casino will ever ask for your password.
trustWhy can't I simply delete everything myself?+
Write to [email protected] and say whether you want a copy or deletion. Copies are sent once we have matched you to the account. Deletion follows closure of your player account and the record-keeping the Anjouan licence requires.
trustWhat happens once my documents are uploaded?+
Send proof of identity, proof of address and confirmation of your payment method, then allow up to 17 hours for review. Most checks finish well inside that window. You get an e-mail either way, and withdrawals stay on hold until it clears.
trustWhat if the reply I get doesn't fix it?+
Ask the agent to escalate the case and note the reference. Support passes unresolved matters to a senior team, and a written complaint sent to [email protected] keeps a record. If the outcome still fails you, the Anjouan Offshore Finance Authority takes it further.
trustWhat if I need to check who runs this site?+
Mk Casino LLC trades under licence ALSI-712055, issued by the Anjouan Offshore Finance Authority. That authority is the body to approach if a dispute outlives our own complaints process. The company number is 659974 and its registered address sits in Mutsamudu.
trustWhat happens if I need help at midnight?+
Staff answer around the clock, every day, so a Sunday morning or a 2am session gets the same desk in AEST. Live chat replies land in about three minutes and phone calls in about three minutes too. Only e-mail waits longer, at roughly twenty-four hours.
Getting It Escalated
What happens when support cannot settle it?
Use this when a first answer missed the mark and you want the decision reviewed higher up.
Ask for it to be logged
Explain the problem to support on chat, e-mail or phone, keeping the tone to dates, amounts and what you expected to happen. Ask them to log it rather than leaving it in the conversation.
A reference to hold
Note the reference number you are given, then wait for the written outcome. Replies come back by e-mail, so you hold a record of what was decided and why.
A second look by a manager
Still unhappy? Ask the adviser to pass the case to a manager for a second look. That review is the last stop inside the casino before the regulator comes into it.
Send the file to Anjouan
If the internal review leaves you unsatisfied, take the matter to the Anjouan Offshore Finance Authority, the regulator that issued licence ALSI-712055. Bring your reference number and the written outcome.
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